Data We Hold and Why We Hold It
When you open an account, we collect your name, contact details, and the information needed to verify your identity. When you add funds through bKash, Nagad or Rocket, we record the transaction reference, the amount, and the wallet number linked to your account — we do
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not store your full mobile banking PIN or password at any point. Device data such as browser type, IP address and session timestamps are logged automatically to keep your account secure and to detect unusual login patterns. We also hold your support history — any messages
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you have sent through our contact channels — so our team can follow up accurately. Cookies on our site track your session state so you stay logged in across pages on mobile; you can clear these through your browser settings. We do not sell your personal
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data to third parties. Retention periods depend on local regulatory requirements and account status: active accounts retain data for the duration of the relationship, while closed accounts are subject to the applicable deletion schedule under the jurisdiction governing your access.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.